E-Commerce buzz words sound great in theory, but innovation often founders on the shoals of “getting there from here” as IT managers slog through the details of converting to new systems and programs. Federal agencies have been turning to shared services, data consolidation, commodity IT and, especially, the cloud. Directives to reform IT have been flying out of the OMB at regular intervals for the past 18 months.

read more from this topic.....

Social Dynamx has just launched a new enterprise-class social customer care platform that will allow customer support and community management teams to identify, prioritize and handle millions of one-on-one customer social media conversations daily. As a subscription-based platform, it is designed to quickly identify relevant conversations and intelligently route them to the appropriate customer service agents.

read more from this topic.....

IBM continues to carve out its own stake in the social enterprise app space — a market forecast by Forrester Research to grow 61 percent each year to reach $6.4 billion by 2016 — with the beta rollout of the next release of its enterprise social networking platform, IBM Connections.

read more from this topic.....

Let’s be frank: The main reason Oracle’s latest quarterly revenues nosedived was backlash from users fed up with two years of price hikes on products, technical support, maintenance and licensing contracts — and not because of a correction in the overall server hardware market. Yes, it’s true that the latest quarterly financials of other high-technology bellwethers also disappointed.

read more from this topic.....

In so many words, Steve Jobs recently discussed the tremendous opportunity ahead for Mac in the enterprise. With the introduction of iCloud, Apple’s new service for seamlessly integrating content across devices, the company appears to be headed down the right path.
Consider the fact that organizations offering their workers a choice of platform — PC or Mac — stand to gain a significant competitive advantage.

read more from this topic.....