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Salesforce.com has announced its latest platform-to-platform integration — this time with Google. Force.com for Google App Engine is a new set of tools and services that allows developers to build Web applications on App Engine that leverage the enterprise data that resides in Salesforce.com.
RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on RightNow’s strong self-service platform with the addition of agent-scripting technology, a desktop add-in framework, and guided assistance.
Avaya is targeting unmet pockets of user demand in the telecom industry with the release of three new offerings this week: a contact center product focused on outbound messaging and self-service, a speech-to-text application, and a unified communications package that bundles licenses of various products.
Oracle introduced a new collaborative platform called “Beehive” at OpenWorld last week. To be sure, it was hardly the only announcement the enterprise software vendor made — but it did serve as grist for many bloggers. Oracle is basically jumping on a bandwagon in the collaboration space, said David Brunet, principal at Mipro Consulting and an OpenWorld attendee, but it’s still a good opportunity.
In version 7.5, SalesLogix’ latest product release, the company builds on the Web architecture and platform it introduced more than a year ago. The upgrade leverages the multiclient customization environment to incorporate a number of new Web 2.0 technologies, as well as a Web-disconnected user interface.