Affiliate Programs and Affiliate Reviews
Customer experience can make or break a company. The pressure to manage costs has never been greater, but it’s a fatal mistake to view customer service channels as a cost center. The solution? An at-home workforce that delivers excellent results. A virtual workforce is no longer a futuristic idea. It’s available today and ready to help you solve your company’s biggest customer management challenges.
Customer experience can make or break a company. The pressure to manage costs has never been greater, but it’s a fatal mistake to view customer service channels as a cost center. The solution? An at-home workforce that delivers excellent results. A virtual workforce is no longer a futuristic idea. It’s available today and ready to help you solve your company’s biggest customer management challenges.
If you like speaking with live customer service reps about service issues without having to first endure a long and frustrating wait on the phone, then shop at
Sierra Trading Post. That is one conclusion that can be drawn from a study of online retailers released by StellaService, which found that the retailer made customers wait on hold for just six seconds, on average, before a live rep came on the line.
For more than a decade, B2B firms have used the Internet to publicize their product catalogs. As a result of the rise in consumer sales on the Web and the rapid maturation and adoption of Internet technologies like RIAs and Web 2.0, B2B firms are now rethinking their e-business strategies. At the same time, the demands of B2B buyers have also changed.
I’ll admit it — I have a secret life. In addition to being a CRM reporter, I’m also a small businessman. A tiny businessman, in fact; my goofy, niche company grosses about $5,000 a year. We make detail parts for scale model airplanes — and while you can’t get much more niche than that, you also can’t find a better place to discover some CRM secrets that make a big difference.