Affiliate Programs and Affiliate Reviews
Forrester Research has been heating up the marketplace lately with a string of interesting reports and forecasts that impact CRM and the front office generally. One that I saw, "Capitalizing on Live Video Chat" by Diane Clarkson talks about the bright future of using video rather than text chat in sales, service and support.
I was sitting in the "blogpound" at Cloudforce New York, the seating area where Salesforce.com considerately places press, analysts and bloggers along with tables, power and WiFi, when it dawned on me: Despite all the articles, blogs and books dedicated to the social media phenomenon in CRM, we may have been under-reporting its importance all this time.
Economics is a social science, much to the chagrin of neoclassical economists who prefer to think of it as a hard science, like physics, full of equations and certainty. I think of myself as a Keynesian, and while I can see the equations, the certainty eludes me.
On an otherwise slow news week, I spotted a story emanating from a Gartner analyst, Dennis Gaughan, at a recent Gartner talk in Australia. The article was on Business Insider, and I found it interesting. The headline told the story, as good headlines often do.
There was a guest post on the Forbes Magazine blog last month that I can’t get out of my head: “For Enterprise IT, Time to Move Beyond SAP.” For the record, I am an ERP dilatant — I know about it but don’t follow it with the same passion that I follow CRM.