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In an era of dazzling battery-powered portable devices including iPods, computers and cell phones, it’s hard to imagine what it’s like to be unable to catch the news and entertainment anytime and anywhere we want. But millions of people who own portable televisions, including those who depend on them when they flee their homes or lose power during hurricanes and other emergencies, may soon return to the dark ages.
Magazine buying may get an Internet-era makeover in September when Time Inc. launches Maghound, a service that promises to blend the convenience of subscriptions with the flexibility of newsstand sales. Customers will pay a monthly fee for home delivery of the publications they want. However, unlike with subscriptions, which typically run for fixed terms, users can go online and swap one title for another whenever they want.
Consumers are losing patience with cable and satellite TV customer service operators who are supposed to help solve their problems, according to a survey. Customers who’ve called for help rate their satisfaction with cable’s and satellite’s service desks at a score of 66 out of 100, research and consulting firm CFI Group says in its second annual Contact Center Satisfaction Index study.